Couriers execute three successive delivery attempts before package abandonment. Unresolved drop-offs or packages unclaimed at local transit points after 14 days will be securely processed back to our logistics center. In such events, the original transaction value will be refunded after a mandatory deduction of outbound and return shipping expenditures, alongside a 15% restocking fee.

Local destination clearing fees, sales assessments, or unexpected tariff rates belong to customer fiscal responsibilities. Orders abandoned or refused by the recipient due to customs duty disputes will be treated as an invalid cancellation. The order will be refunded only after deducting the actual outbound/return freights and associated administrative overhead costs.

To process immediate replacements or full credits at no cost to you, your notification must include your official order number, a brief statement of the fault, and clear photographic or video documentation displaying the damage.

• Final Sale items, clearance collections, or promotional discount products.

• Items with removed designer tags, altered hemlines, or laundry degradation.

• Physical gift cards and products displaying signs of handling or try-on wear.

While we post confirmed credits within 2-3 business days, banking institutions or credit issuers may require up to 5 additional business days to clear and post the final funds to your account statement.